These terms and conditions (Agreement) set forth the legally binding terms under which Bestfarego ("we," "us," "our") provides you with travel-related booking services. In these terms and conditions, the terms "you," "your," and "user" refer to customers. When you engage with our services, you acknowledge that you have read and understood this Agreement and agree to be bound by this Agreement.
A.1 These Terms and Conditions form the basis of the contract with you, together with all brochures, documents, correspondence, and supplier's terms. These contain waivers of liability, limits on available remedies, a class-action waiver, arbitration clauses, and other legally significant provisions. By asking us for booking confirmation, you accept our terms and conditions and acknowledge that you have read and understood this contract.
B.1 You represent and warrant that:
C.1 You must pay the required deposit or the full payable amount when making a booking. You are also required to carefully review and understand all reservation documents, including confirmation invoices and travel certificates. If you find any inaccuracies, you must report them at your earliest convenience, as corrections may not be possible later.
C.2 A booking is not deemed confirmed until we receive:
C.3 We will provide you with payment instructions and due dates upon confirmation, which form an integral part of your contract. Your booking is subject to the fare rules, terms, conditions, and policies of all applicable suppliers.
C.4 We act solely as an intermediary between you and the supplier and shall not be held responsible for the actions, omissions, or financial standing of any Supplier.
C.5 You acknowledge that professional travel planning requires significant time and expertise. Discounted or promotional fares may be subject to restrictions, including non-refundable deposits or limited changes. Any alterations to the booking may result in additional costs payable by you.
C.6 All pricing and availability are subject to change due to exchange rates, fuel surcharges, supplier pricing, market conditions, or other external factors.
C.7 You are required to pay or deposit the cited amount in full at the time of booking. You must pay any balance left by the stated due date in your contract. Failure to pay may result in:
If you book a package organized by us, our cancellation terms apply.
D.1 Every supplier maintains their own set of cancellation rules that will be disclosed and strictly applicable at the time of booking.
D.2 If you wish to cancel, a request must be submitted in writing via email with a read receipt. Regardless of what the supplier permits, refund or credit processing time may vary, and issuance is subject to the supplier's conditions.
D.3 Tickets that are partially or wholly used or those with 100% cancellation penalties are non-refundable. In case of emergencies and unforeseen events, we will request refunds or credits from suppliers; however, approval is solely at the supplier's discretion.
D.4 In the event that a supplier alters or cancels an arrangement, we will notify you promptly and assist in seeking proper alternatives, but we are not liable for any losses or damages associated with the supplier's actions or insolvency.
E.1 We shall not be liable for failures driven by events beyond our or the supplier's control. These include natural disasters, pandemics, war, terrorism, labor disputes, government restrictions, or severe weather conditions.
F.1 We accept all major credit cards. A signed or electronic authorization is required for each transaction. When you authorize a payment, you:
F.2 We may dispute any improper chargeback and recover associated costs. You may not dispute charges in the following situations:
G.1 We do not hold ourselves liable for any accidents, losses, illness, travel advisories, supplier negligence, operational failures, or force majeure events, except for those caused by our own negligence. Our liability is limited to the amount paid for services that we provide. You must indemnify Bestfarego and its representatives for losses arising from your actions, including improper chargebacks and your non-compliance with our contract, resulting in any damages.
H.1 Our website uses cookies and other tracking technologies. You can disable them in your browser settings.
I.1 For complaints, requests, and issues, contact the customer service team. We will make every possible effort to respond and provide resolutions, considering the type of query. For issues that occur during travel, you should immediately contact your supplier. Submit formal complaints within 15 days of the trip's completion.
J.1 We reserve the right to alter and update these terms and conditions periodically without prior notice. The version of these terms in effect at the time of your booking will apply to your contract.
If you have any questions about this Agreement or need assistance with a booking, our customer support team is available around the clock.
